Frequently Asked Questions
Everything you need to know about our custom printing services.
What is the typical turnaround time for custom print orders?
Most standard print orders are processed and ready for shipment within 3 to 5 business days. Expedited production options are available at checkout for time-sensitive projects.
What file formats do you accept for uploaded designs?
We accept high-resolution PDF, JPEG, PNG, and TIFF files. For the best print quality, we recommend a minimum resolution of 300 DPI and using CMYK color mode.
Can I see a proof of my design before the final print?
Yes, we provide a digital PDF proof for all custom orders. You will need to review and approve this proof via your account dashboard before we begin the production process.
What is your return policy for personalized items?
Because custom printed products are unique to each customer, we cannot accept returns unless the item is defective or damaged during transit. Please contact our support team within 14 days if there is an issue.
Do you offer bulk discounts for large volume orders?
Absolutely. We offer tiered pricing for bulk orders of business cards, flyers, and brochures. The discount is automatically applied to your cart based on the quantity selected.
What shipping methods are available?
We offer standard ground shipping, 2-day air, and overnight delivery options. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.